Constructor Proctor support and assistance

1. Go to the Knowledge Base.
2. Click Submit a ticket.
3. Select what you need help with.
4. Choose a category. Check the suggested article if one appears.
5. Add a Subject summarizing your request.
6. Describe your issue in Description.
7. Attach files if needed.
8. Fill in your contact details.
9. Agree to the privacy policy.
10. Click Submit.

We take your privacy seriously and are committed to ensuring your personal information is handled with the utmost care. If you wish to request the deletion of your data, we provide a simple and secure process.

Steps to Request Data Deletion or Account Closure

1. Submit Your Request via Email
   To request the deletion of your personal data or to close your account, please send an email to privacy@constructor.tech. Be sure to include the following details:
   • Your full name
   • Email address associated with your account
   • A brief description of your request (e.g., data deletion or account closure).
2. Review Process
   Once we receive your email, our team will review your request promptly. We may contact you if additional information is required to verify your identity or clarify your request.
3. Notification of Deletion
   After submitting your request, you will receive a notification regarding the data deletion process.

Additional Information

• Compliance: All data deletion requests are handled in line with our company’s privacy notice, ensuring your information is securely removed.
• Processing Time: Please allow time for your request to be processed. The duration may vary depending on the nature of the request and the verification process.

You can always find the most up-to-date version of our Privacy Notice on our website.

Proctor records your camera and screen to detect potential violations of academic integrity during online assessments. These recordings are automatically analyzed to flag any unusual behavior and reviewed only if necessary by authorized personnel.

Your proctoring data is stored for a maximum of 6 months unless a longer retention period is required for an ongoing investigation into academic misconduct. After this period, it is securely deleted. Personal data present on video and audio recordings are stored for a shorter period. The default setting is 30 days, which can be adapted to your Institution's requirements.

Participation in proctored exams may be mandatory depending on your course or Institution’s policy. If you have privacy concerns, contact your instructor or data protection officer to explore alternatives, if any are available.

Only authorized personnel such as system administrators and academic integrity officers have access to your recordings. Access is strictly controlled and monitored to protect your privacy.

When you take a test using Proctor, the system may collect your full name, email address, IP address, audio/video recordings, screen activity, and behavioral data such as keystrokes. This information is used to ensure exam integrity and is handled in compliance with GDPR.

Proctor relies on different lawful bases under the GDPR depending on the purpose of the data processing. For example, data used for account management and authentication is processed under Article 6(1)(b) – performance of a contract. Data collected for legal compliance is processed under Article 6(1)(c), and certain analytics or tracking data may require your consent under Article 6(1)(a). You can consult our personal data inventory to check out all the details on lawful bases by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Constructor typically acts as a processor when handling proctoring data on behalf of your Institution. This means your Institution is the data controller and determines the purposes and means of processing. You can consult our personal data inventory to check out all the details on our roles by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Sensitive and biometric data are only processed if the initial step of identification of your session is carried out by AI only, without the involvement of a human. Access to biometric data is restricted to authorized personnel only, and storage is time-limited based on Institutional policy. Please refer to our technical and organizational measures (https://constructor.tech/tom) to know more on how we protect your data.

You have the right to request access, correction, or deletion of your personal data processed by Proctor, subject to applicable laws. Please contact your Institution or Constructor’s Privacy Team (privacy@constructor.tech) to exercise these rights.

Your proctoring data is stored securely in Constructor's service platform cloud. Access to this data is restricted to authorized IT and product personnel.

Access to your personal data is limited to departments that require it, such as IT, Product Management, and Sales or Marketing, depending on the data type and purpose.

Yes, certain data such as device logs or test recordings may be used for service improvement, research, or development purposes, based on legitimate interest or your consent, in accordance with GDPR.

Proctor is a proctoring solution used to monitor online exams and assessments. It records screen activity, audio, and video, and applies AI to help ensure academic integrity during remote tests.

Proctor collects personal data such as webcam video, microphone audio, screen recordings, facial images, device data, and behavioral patterns like eye movement or voice activity during exams. You can consult our personal data inventory to check out specifics by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Yes. Proctor uses AI techniques like facial recognition, head tracking, voice detection, and behavioral pattern analysis to support exam supervision and detect potential cheating.

It is in your Institution's discretion to decide if decisions are fully automated or not. Proctor uses AI to flag suspicious behavior, which are used as input for final decisions recommended by us to be made by humans. This ensures proper human oversight and compliance with GDPR Article 22.

No, facial recognition for identification purposes with specifc technical processing (that is, in an automated way supported by AI) is optional and must be enabled by your Institution in the Learning Management System (LMS) of your Institution. The default setting is manual identity verification by a human proctor.

Personal data is safeguarded with encryption, access controls, data minimization, and secure cloud infrastructure. You can check out more our organizational and technical measures here https://constructor.tech/tom to know more on this.

Proctor uses practically irreversible neural transformations to convert facial images into vectors. These vectors cannot be realistically reversed to reassemble the original image.

Personal data is stored in Constructor's secure cloud platform. Access is limited to authorized Constructor employees and, where applicable, Institutions using proctoring sessions.

Personal data is retained for the duration of the contract or as required by law. Exact retention timelines depend on the data category and jurisdictional requirements. You can consult our personal data inventory to check out specifics of the retention periods by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Yes, Proctor is GDPR compliant. It implements lawful bases for processing, ensures transparency, honors data subject rights, and enforces strict security controls to protect personal data.

You have the right to access, rectify, erase, and object to the processing of your data. You are informed of these rights before the exam, and you must accept them before Proctor starts recording.

The DPO is Peter Suhren, Managing Director of FIRST PRIVACY GmbH, Germany. Contact: psuhren@first-privacy.com.

Yes, but only to listed sub-processors under strict safeguards such as Standard Contractual Clauses, additional security measures, and participation in data privacy frameworks like the EU-U.S. Data Privacy Framework. You can consult our sub-processors and specifics related to data transfers by visiting or Subprocessors page here: https://constructor.tech/subprocessors.

Yes. During exams, Proctor tracks webcam, microphone, and screen activities in real time and can detect a wide range of potential violations, such as additional people, use of unauthorized devices, and eye movement.

Proctor flags suspicious events with a probability score. These are reviewed by human proctors who can accept, reject, or add manual notes before taking any action.

A data controller determines the purposes and means of processing personal data, while a data processor acts on behalf of the controller and follows their instructions. Constructor acts as a data controller for customer account data and as a data processor for customer content data, such as exam recordings and platform interactions. You can consult our personal data inventory to check out all the details on our roles by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Constructor acts as a processor when it processes customer content data on behalf of the customer. This includes behavioral analytics, activity history, learning results, messaging, test participation, and proctoring-related recordings. The customer determines the purpose, and Constructor merely processes the data. You can consult our personal data inventory to check out all the details on our roles by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Constructor acts as a controller for customer account data like usernames, email addresses, access logs, IP addresses, device identifiers, and security logs. These are used for authentication, service improvement, fraud detection, and legal compliance. You can consult our personal data inventory to check out all the details on our roles by referring to Clause 2 (Relationship based on services) of Annex III of our DPA here: https://constructor.tech/dpa.

Backup procedures, encryption standards, and data deletion processes are covered in our technical and organizational measures (https://constructor.tech/tom), the Privacy Notice (https://constructor.tech/privacy-notice), and the Data Processing Agreement (DPA) (https://constructor.tech/dpa). These documents specify the security measures and deletion processes to comply with GDPR requirements.